Although I've been back in Seattle for four weeks now, my international move is not quite completed. I still have to wait for my last paycheck from the Landestheater to close my bank account, and my landlady is holding a portion of my deposit until the year-end utility bills arrive and are calculated for my unit. But I got a step closer to tying up my moving loose ends yesterday when the third box I shipped from Germany finally arrived on my parents' doorstep.
Just as a reminder, here is what two of the three boxes looked like when I shipped them out on July 16th:

And here's what that same box looked like when it arrived in Olympia almost one month later:

Yep, pretty bad. And these are (were?) heavy-duty packing boxes I bought from a packing and shipping store in Coburg to ensure this very type of damage wouldn't occur.

Luckily, the items in this box didn't fall out or get lost, but a few items were pretty banged up when they finally arrived. My Christmas pyramid, which is one of my prized finds from Coburg, apparently has a couple angels who got knocked off and some of the candle holders are chipped. These dings aren't structural, and the pyramid should be able to be repaired, but it just makes me disappointed in the postal system. I paid around $100.00 (US)
per box to send my items to America, and I was told they would arrive in eight to 10 business days. Assuming I would get what I paid for, I never expected to wait this long, or have my boxes (and contents) mangled in the process.
I think one of the kookiest issues in this whole shipping process was the fact that after my boxes arrived in America, I assumed that DHL would then deliver the packages, since the DHL logo was stamped on the shipping labels. However, after my boxes were underway for two weeks and I still hadn't received them, I tried to track the packages using my tracking numbers on the DHL America website. And they didn't work. Hrmm.
After calling DHL America, they transferred me to DHL International, because they couldn't figure out my issue. And after being bounced around to a few different representatives, someone at DHL International finally told me that since I shipped my boxes with the Deutsche Post, they would become property of the United States Postal Service once they got to America, so DHL couldn't help me at all. Huh.
So, I called the U.S.P.S. and the first representative I spoke to said I should call DHL. And after explaining my recent phone call to DHL, in which I was directed to the U.S.P.S., she then transferred me to someone in their international claims department. After I explained the situation to the second woman, she told me that my tracking numbers wouldn't work (since they originated in Germany) and there was no way I would be able to figure out when my boxes would arrive. It wasn't the stellar customer service I was expecting, to say the least. The one useful piece of information she did give me was that the 8-10 day estimate for delivery was very optimistic and usually customs slows down the delivery process by at least a week.
At this point I felt a little helpless. I mean, what's the point of paying all that money to ship a box when the tracking number won't work after the box leaves Germany???
After gathering my wits, I looked around on the Deutsche Post website and found an international claims contact form. I gave them my (seemingly useless) tracking numbers, and explained the DHL/U.S.P.S. runaround I had just been through, and sent my message off. A few days later I received a response from the Deutsche Post with revised tracking numbers for the United States, which I could use on the U.S.P.S. website. The tracking information on the website was vague, but at least I had a glimmer of hope that I would eventually receive my boxes.
The first two boxes arrived soon after this whole phone tag/tracking number debacle, but the third box was still not anywhere to be found. So on Monday I went to the post office with my original packing receipt and the e-mail from the Deutsche Post in hand. The employee was really nice and went into the back to look up the tracking number in his computer. He even brought my Dad and me into the back room to show us that, according to the tracking number, my package was still in Germany. Wha??
According to the number, the box never left Frankfurt customs. Oy veh.
But, since Murphy's Law or fate or irony or something was working in its demented and silly way, that same box arrived in Olympia just two days after that visit to the post office. Sigh. Live and learn, my friends! Next time you do an international move, send your boxes as cargo on the same airplane you are flying in!!
Tomorrow I'll show you some other prized items that came in those boxes: yarn! :)